RETURN POLICY

We want you to be completely satisfied with your Onbir order, thus we will accept your return for store credit, in original condition with all tags attached, unused, unwashed and unworn within 24 hours of getting your order. Products found damaged and used will not receive store credit. This includes pet hair, stains, smells, rips, damaged zippers, crochet rips, safety pins on product, incomplete strapping or buttons, make up stains, and etc. We are not responsible for damages to clothing as a result of improper care or handling or incorrect sizing.

We must receive the returned product within 7 days from the date of original purchase. Once we receive your return please allow 3-6 business days for processing. Once processed we will email you a store credit code which can be used to purchase a new item of your choosing.  

We only accept your return in case the merchandise is damaged. If you have received an item with any problems or defects, please contact us within 24 hours of receiving your order to inform us of the issue. If we are not notified within 24 hours, you will no longer qualify for a return. You must send a photo to contacto@onbir.com.mx of the damage/defect item along with all the details of your order invoice, your name and phone number so we can contact you.

 

How to return merchandise

You are responsible for shipping charges associated with returning the package. Please include a copy of the confirmation email.

*It is highly recommended that you place tracking on your return package in case it gets lost amidst its travels back to us.

We will provide you the shipping address.

Kindly,

Onbir Team

 

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